FAQs
Where can I find out about special activities in New Albany?
The “Community Calendars” section provides links to many community organizations and activities in New Albany.
Are water and/or sewer available to my property?
Contact the Community Development Department at 614.855.3913 with your address. They will be able to check the availability of service in your area.
How can I communicate with the Mayor, Council or City Manager?
Call Village Hall at 614.855.3913 or send an email to council@newalbanyohio.org, info@newalbanyohio.org or
mail@newalbanyohio.org.
Who do I contact to collect my trash and recycling?
Rumpke picks up the trash, bulk waste, yard waste and recycling in New Albany. Contact Rumpke at 1.800.828.8171 to establish an account and start collection.
How can I find information regarding the community pool?
Information regarding the Plain Township Aquatic Center can be found by calling 614.855.7770 or www.plaintownship.org.
What is my property zoned?
Please call the Community Development Department at 614.855.3913 with an exact address.
Where is Village Hall?
New Albany Village Hall is located at 99 W. Main Street directly across the steet from the Post Office. Village Hall is open 8:00am to 5:00pm Monday through Friday excluding Holidays.
I’d like to relocate or locate my business in New Albany. Who do I need to contact for further information?
Contact the Community Development Department at 614.855.3913 to discuss your business needs.
The snow on my street has not been plowed. Who should I report this to?
The Public Service Department is responsible for plowing the public streets. Please call 614.855.0076 to report a street that has not been plowed or submit an action request form.
Who do I contact about community sports programs?
Call the New Albany Joint Parks District at 614.939.PARK or visit their website at www.naparks.org .
Is my address within the boundaries of the City of New Albany?
Please call Village Hall at 614.855.3913 and provide the address.
Who assesses or collects my property taxes?
The Franklin County Auditor is responsible for all aspects of property taxes. They can be reached at 614.462.4663 or www.co.franklin.oh.us/auditor .
How do I make a request for copies of public records?
It’s the policy of the City of New Albany that openess leads to a better informed citizenry which leads to better government and better public policy. For more information, please review the Public Records Request Form and Public Records Request Policy. Public records requests can be made by coming into Village Hall or calling 614.855.3919.
