The New Albany Police Department staffs a 24/7 communications dispatch center. New Albany dispatchers are responsible for answering multiple administrative and 9-1-1 lines ranging from animal complaints, residential and commercial alarm drops, crimes in progress, public disturbances, traffic complaints, automobile crashes and fire and medical emergencies. Dispatchers respond to nearly 5,000 calls for service annually. Fire emergencies are also part of our 9-1-1 response system. We work closely with the Plain Township Fire Department, which provides fire and emergency medical service to our residents.
Dispatchers log each officer’s activities daily in the computer aided dispatch (CAD) system, information which includes arrive-on-scene times, disposition and in-depth information on each call. Our dispatchers also enter warrants, protection orders, missing persons, stolen vehicles, stolen license plates, stolen guns and stolen articles into the LEADS and National Crime Information Center (NCIC) computer systems.
All dispatchers of the New Albany Police Department are State of Ohio Notary Publics and their Notary services are available to the public, free of charge, 24 hours a day.
The dispatch communications center itself, located at 50 Village Hall Road, includes two fully functional dispatch stations and one call-taker station if needed. Both dispatch stations are equipped with CAD (computer aided dispatch system) and RMS (records management system). Each station is also equipped with up to date 9-1-1 phone lines and state-of-the-art phone systems.